Ford Fiesta ignition coil on the water temperature sensor and a large-scale events in the complaint It also makes us feel very happy, automotive arena is to stand for the majority of vehicle owners and manufacturers of a bridge, want to help you solve the problem. special thanks to friends all over the country and carnival owners to post a message in the blog, let us know more number of cases, please return your attention to Ford, hoping to truly help you solve the problem. not more than that, direct it to see the text Record.
Moderator: every Thursday in Beijing Traffic Radio, said the world of cars here the automotive arena, where a good friend to remind you, if you buy a car car problems can be encountered in the process of looking for us to help 65,289,999, the voice prompts to connect you to leave anything in your complaint, here to remind the majority of audience, listening to recorded message every time we have a little time to feel pity for you, because most of my friends said Liang Hong dial the phone? I like how how this car was to hang in here to remind you that you be sure to leave your phone so that we can contact you. tell us about the studio were two heroes, from Beijing, the company's chief engineer Wei car repair work.
guests: Hello everybody.
chair : Wei workers did not come out for some time. heroes is the second journalist from the China Business Hu Zhang Zhao.
Guest: Hello.
Moderator: We see that each a car through our car arena for a long time broadcast at least in my heart, I am a car for every business is how to deal with complaints, each car business is how to deal with his car defects, I was probably already have a spectrum, I I believe that through our program listeners can understand most of any car company in the face of a problem with their products when they are what kind of attitude, we repeatedly emphasized that our view is that attitude is everything, the machine the problems that makes sense, the key is how to solve problems is important. Changan Ford Fiesta today to talk about things.
2090: how was the carnival that matter?
0328: Today, the carnival was a big thing ending, right?
Moderator: Ford Fiesta car temperature sensor and ignition coil appears large groups of complaints, which have been in our program for two consecutive weeks of attention, today is the third week in Sohu and Sina all to see on my blog, strictly speaking, is our program's blog, this appears on the Ford ignition coil temperature sensor problems and things have logged on Sohu and Sina, I looked keep abreast of the netizens. Some said I was a user for the water temperature sensor in Wuxi, I was in Kunming for the user in the six months to two temperature sensors, I was in Nanjing, you say the problem has occurred many times, I was in Shanghai owner, I am the owner of Mianyang, Sichuan, Shandong Zibo I am the owner of my car owners in Xiamen etc., etc., keep abreast of the back of a hundred articles, very happy to see such a situation, the lakes are part of our cars every day which we can live the first time to investigate SMS users know Beijing, we also able to Sohu, Sina blog the first time our program to tell you this situation, the future, we show that among the recurrence of similar problems that we can be taken in such a way, take a look at Beijing again to see the country, in order to determine this is a case or a mass nature, want to thank listeners around the country and friends concerned about our car arena, this program will be published Sohu and Sina our blog, thanks to friends all over the country, my hands got the Changan Ford give us a new email, to share with you here and look at the majority of listeners are satisfied with the reply, I would like to Ask two guests, you look forward to one of the most successful result of what?
guests: a car if there is a lot more problems, manufacturers must first come up with a technical route, I'll give you change not solve the problem, According to the online situation, some customers may be the year for two or three times a year for some five times, or wasting time and energy to the customer, the other because he did not have time to 4S store this time out of control, vehicle although not the risk of a fatal, but which the customer may be some psychological fear, so acquire it in the end from the technical aspects of what the problem is, in order to solve this method, simply, free replacement of this approach is invalid, even What is the use of his pay? If the low frequency of unity, this occasional problem that Peifu a no problem, the vehicle itself, there are claims system within the warranty period, the claim is not a simple question , the car from the design process there is a defect, must come up with technology road commission to help make services 4S shop, so as to completely solve this problem.
Moderator: This is the same with the treatment, Zhao you want to be a Tiger What results?
guests: business is to make money, I met a lot of things companies often first thought will not affect my brand, will not affect my sales, is one such company, To maximize profits, if the user the actual problem is not resolved, he has reached this goal can not, we actually want Ford to study quietly in the end the question is how did this happen? and not to consider this car was discontinued, no longer important, he told me was 0%, but the user is 100%, 100% of user time and effort was wasted, feelings were hurt, and go on long-term effects of the Changan Ford's brand is not I do not want it because it is a carnival and leave it there, hoping to understand.
Moderator: We now look at the Changan Ford a reply to this event.
recently by Changan Ford Mazda Automobile Beijing Traffic Radio understanding of rivers and lakes section that part of the carnival on the water temperature sensor users and ignition coil problem feedback, I currently have begun to visit dealers and customers to communicate details about the exact circumstances, Changan Ford Mazda Automobile will be based on user feedback and to verify the results of problems The water temperature sensor to conduct a comprehensive free replacement, the action, including the warranty period and warranty period for all users, how to resolve to take some time to complete, we hope to Beijing Traffic Radio through the platform of automotive arena notify customers, if your Ford problems , you can contact the dealer and local, we will be reasonable and proper solution for everyone.
Host: How?
guests: speaking from his attitude is more correct, the first time to solve customer problems This is basically the manufacturers are going to do, the second reaction is the problem just mentioned, in addition to replacing other, but also a vehicle for these defects in the end how it happened, including the next step for the Fox vehicle is not for other also in the design process to avoid similar problems, although the requirements of the vehicle ownership has been achieved, as long as the normal use of these vehicles meet the requirements on the line, but also for the future listing of the new model provides a reference, this vehicles in terms of general long-life such as water temperature sensor 10 million kilometers of sensors within the general is not easy to damage, why is there such a problem within a short time? I think it is in terms of technical aspects of route to further analyze it, because Many cars do not apply to an area, such as it is the cold car, may not be suitable for tropical use, may be China's vast territory, from tropical to temperate and boreal basically to span, and the quality of a vehicle brand stringent requirements than countries around the world, so if no problems in China, this car is basically no problem in the world.
Guest: I think it makes sense, Ford is now put this matter resolved, the future will appear like this problem, and if so to solve this problem, the negative effect on the brand will have the effect of the spread, if your car up to the car after a facelift after the old users will doubt you, Chinese users of the brand loyalty is not high enough hope that through the accumulation of what this generation of products, reputation, and if you like a certain thing occurred after the chain how to do the accumulation of your loyalty? should explain this issue, is not in the other models did not, in different regions No? thoroughly investigated this matter, which is something he could do next.
Moderator: Actually, Ford Fiesta to the overall complaints, this time I also communicate frequently with the Changan Ford and exchange, through our the concern of two programs can be highly concerned about this they finally things, and we want them to do things they have done, once again thanks to Ford, but Ford Fiesta car on why the situation occurred later in Changan Ford whether there will be models, Ford also said that what followed would study and consider why such a problem, how to solve this problem! not bad and then a free replacement, but also bad and replaced free of charge, may Changan Ford The change will go on endlessly, but my time as a customer of my energy will have a huge impact, I hope Ford can fundamentally solve this problem, so that everyone on the new products Ford will play a significant role in word of mouth On the other hand we will also supervise and focus on how to fundamentally solve this problem, Ford now we will simultaneously publish this reply in my blog, I hope users across the country will continue to pay attention. We will continue with everyone concerned about how the next Ford technically tackle the problem exists, 10:18 Beijing time, let's look at the latest traffic information.
Moderator: We continue to say that the world of cars, but also thank you a lot of listeners friends by text message on Carnival we have just mentioned the case of such a response, we are grateful to our cars in the rivers and lakes, thank you, in fact, speaking for the Beijing Traffic Radio so we do not really file a complaint to be part program who were exposed in the light, nor is it whom go through, we are the users and manufacturers to set up the communication between the bridge of the most timely, and we hope that through such a platform can help you solve practical problems, our 24-hour complaint message telephone number is 65289999, to remind you to be sure to leave your real name and contact phone number. let's look at a very strange last week, another complaint case, last week we wrote this case, we agreed that this matter should call 110, we suspect that a criminal case, Ms of the Familia 323 a lot of problems, the most fundamental problem is that she is not leaking oil is bad, the old go wrong, it was found that particles in the aggregate, to taste a bit It is sweet, and she suspects that her sugar, the analysis of the program we have no way to up the feedback to the hippocampus. we look to our back hippocampus.
car arena part, very grateful for the hippocampus in the car attention and support, after receiving complaints of your columns I immediately contacted the relevant service department store sales and service address, to watch over response of the dealer service department for maintenance of records conducted a detailed investigation, involving all relevant officers carried out a detailed inquiry, we now exclude 4S shop maintenance personnel man-made factors, but due to the occurrence of the situation no cause, we need further testing and analysis, the hippocampus in the maintenance records for 20 years never had a similar things, we will watch over the car to conduct a comprehensive inspection and maintenance, as Miss Su is currently not in Beijing, she came back immediately and we will contact her.
Moderator: Ms So give us a phone call, said Thank you very much, very timely because the Hainan Mazda hit the phone with her.
guests: just this question, is there such a thing, but not glucose, normal taste sweet things, a lot of things we are antifreeze are sweet, there may be leaking antifreeze a lot of problems, including infiltration into the tank issues go, you appears to be sugar tablets, but it is the crystallization of antifreeze, drain the oil so as to open a lot of things, there may be oil a lot of antifreeze in the mix, high pressure, when things will be condensed into crystals.
Moderator: Ms So just like the way described in particles like grains of sugar.
Guest: Yes, sweet, crystalline, antifreeze is certainly the crystallization of sugar is almost like the color, a little blue, a little hair green, is by no means pure white, and a little brown.
Moderator: Is not been sincere in trouble?
guests: No, a good mechanic drain the liquid off of what he would soon touch the taste, that is sweet, is the antifreeze leak.
Moderator: We see in particular the hippocampus, after the company moved me back, involving related to all staff carried out a detailed inquiry.
guests: in fact some of very great importance to manufacturers of small problems, the problem in the minds of consumers, which formed a good impression. I know some cases, are the consumers themselves problem, if the manufacturers to give attention to it, plus points on the image is very good, Nanjing Fiat a customer complained that a bad CD drive, I do not plug into the disk to, technicians came and found that not fit into the plate to go, because there is also a disc did not come out to this small they are very seriously, including the Audi will experiment, will do when the CD drive smooth turn onto the CD disk, which will bring the installation error problem, very humanity, on these issues, if manufacturers can show very serious, very good impression to consumers, such a small problem he has so carefully, I will, when a big problem? The extra points should not be underestimated .
Moderator: This very human feelings of some services, I now increasingly brutal car market is very important, do not always complain about the Chinese consumer brand loyalty is not high, we do ask yourself how, at least on this matter the practice of the hippocampus so that we are very touched, very timely, I believe their choice will no longer watch over the car hippocampus any doubts, she will feel very comfortable psychological, rivers and lakes for our cars This is what we need. Let us look at another complaint last week.
Wang is 26 April 2007 imports bought a Citroen C5, the standard preparation, the official website and Citroen vendor exhibition hall which indicate insufficient tire pressure detection device has a standard for each vehicle, Mr. Wang felt the car do not have this preparation, is not there to judge Mr. Wang once put a tire full of air light, sure is not installed, we think that Mr. Wang to a commercial fraud, sent us a complaint, we'll back to the manufacturers, we are really get this message printed to the printed wrong, he was referring to standard with but did not, but I think, if everyone so careful as we are so serious Mr. Wang, a prerequisite condition to be introduced to two of the heroes, including our listeners, we are Mr. Wang is doing?
guests : lawyer.
Moderator: also worse than lawyers, people are pilots, and he decided his job very careful one, and second, super practical ability, he had felt after listening to confirm that the tire air all the shine, it did not find anything. Therefore, we need the majority of listeners, not only in carefully when buying a car, I think such a question, we buy a car, that they will see the introduction of the material, Basically, in the preparation of that column was varied, full of words, usually with a dot or a dash to your standards, I wonder how many people will be such as Mr. Wang? such a detailed look at one article?
Guests: Now users and asymmetric information between manufacturers, and he holds the very rich very detailed information, first of all we can not, as you know car manufacturers and technical personnel, followed by you tend to be propaganda flicker, you a bit of a mistake of God, there may be flicker, as the case may be like is printed wrong, but there may be information asymmetry based on consumer fraud Ye Hao such acts, and finally by the loss of the consumer, blame your own did not see the power of interpretation in the business, such a thing a lot, not only in the automotive industry, because there are tens of thousands of auto parts, in which professional knowledge is difficult to form symmetrical to rely on the media and experts to enhance consumer reduced awareness of this issue, otherwise, manufacturers always high above, in some cases I had to attend in court, the plaintiff is a generous remarks, the defense is the hurry, give you a lot of technical video, a bunch of technical terms, leading to asymmetric information, technology asymmetry, it is easy to refute you, because you do not know.
Host: at least through this small case to remind everyone, whether you're in the process of buying a car or car must be careful to be careful, especially before you sign any treaty must be careful, or else into trouble after it was written so long ago they said, only to find a look, take a look at Citroen's response to this event .
thank the Beijing Traffic Radio car arena section of the great concern of our products, we have received C5 owners of Beijing, Mr. Wang had just bought their tire pressure less than C5/2.5 detection device is not installed complaints, the situation now Feedback to the Beijing Traffic Radio car arena, we have received complaints and immediately made contact with Mr. Wang, Mr. Wang said the solution to our satisfaction, according to product definition, he purchased C5/2.0 insufficient tire pressure itself is not equipped with detection devices, Wang typographical errors due to the illusion that his car should be equipped this device, we are very sorry for the mistakes of our work to apologize, we presented to the Citroen's beautiful gift of Mr. Wang, Mr. Wang's solution to our expressed satisfaction with the program, where the Beijing Traffic Radio car again thank arena part.
Moderator: Mr. Wang because of my job, so it is difficult to connect with him, saw the solution I think he will be relatively satisfied, because this is typographical error.
guests: Sometimes when manufacturers publicity pictures may be printed down after a hundred, not a very detailed inside, because the same was C5, may be many series to the mid-to high-end may be divided three or four series, which has a series of possible, but the printing process may all be written, C5 features a number, but you buy this car may not be the standard distribution, or simple distribution, there is a luxury with luxury with certainly.
Moderator: For example, you are elite, noble type.
guests: Another confused these models to customers, and we owned a lot of 4S stores, if you develop a good car salesperson First he wants to be honest, the second is to promote the process of how to package their products, I said the packaging is not excessive packaging, packaging must be effective, must be used with clients make it clear that customers concerned about a few key points must be fine that the sales staff so we are strict requirements, car sales staff in order to snatch time to grab half the task, so that customers get the information is reduced, we have recently done a lot of training requirements for each of our personnel penalty points within a short time to customers, and not be afraid trouble and hold you do not place the time, and the information clearly with clients, must be carefully.
Moderator: people should be careful to buy a car, selling cars people should care, we are very grateful to Citroen here a complaint back to us very quickly, but also hope that our pilot Wang cars to pay more attention to our rivers and lakes column, I hope the future course of our car We are able to carefully attentive to him and then carefully. In an advertisement the car after our rivers and lakes continue to today, if you have a complaint you can call our complaint hotline two 65158856/57.
Moderator: that the world of cars, where Traffic Radio is being broadcast every Thursday car world car arena, once again, describe what we live in Beijing between the two heroes from our auto repair company Wei workers, the second guest was from the China Business Zhao Hu, director of Xinhua, the program's second half section we first look at complaints about the Chery, we are very grateful to our hot line message recorded the call reached the friend he left his real name and contact telephone number, so it is a valid complaint, we listen now to the Chery users to call our hotline message sent on the complaint.
complaints: Hello, I am a CVT car owners Qi Ruiqi cloud, I The program has given us an e-mail sent a complaint the quality of my car, I am 11 December 2005 to buy the car in 16 months time to go 4S car repair shop 12 times, the failure began in the 05 In the December 25, two weeks after the whole car after car no electricity, during which the problem occurred, including control breakdowns, fuel for cars, cool car for two thousand five hundred oil does not accelerate the transfer jitter, not the car cool car idle instability, and so some of the problems, there are some small problems, the main question that bothers me is that the process of moving a sudden flame, then the process a moving car jump block, with two engine failure is the fault lights These two issues have taken place many times many times, just when the year changed the trip computer, has not been completely resolved, in March 22 when the jump block the recurrence of the problem, place a rear-end of the event almost, began negotiations with Chery, very much hope that the quality of my car can be a good solution, but found the dialogue and Chery is very difficult, and they never come forward so far I have received has been called into question my 4S shop to deal with, but the 4S shop has been in a state of repair, I am also very confused, I hope to have a fundamental way to solve the problem, or at least I think I have a saying Chery or give me a guarantee.
chair people: we have just heard that Miss Song call us 65289999 The telephone 24-hour recorded message on her cloud car Qi Ruiqi the complaints, two gentlemen, how about your reaction the first time? because she cited many , she also gave us a phone call to an e-mail us, I counted, she listed the things the repairs are 12 things repaired, I think of things that lemon car This is definitely enough lemon.
guests: enough.
Moderator: Wei works for you so much the problem is that the car happened to be a single? Even the Miss Song bad luck?
Guest: I do not think that you repair to see her frequently, frequently encountered new problems, some problems still occur frequently, if not the last time with the same problem, this may be due vehicle manufacturing problems or quality problems, if the same failure in the 4S shop of a process of constantly repairing can not solve, or a technical issue 4S shops, service issues, Chery to build the brand from time to now from the intensity of product quality under great, but the service this great brand needs more than a learning process, as a car, the car is not no trouble, but the quality of vehicles, often in a whole part of the process, in addition to the repairer is a part of the car maintenance process is a part of, more or 4S shop technician training, so that technicians how to solve the fault of the product occurs, the traffic was also off the computer for cars, trucks off the real reason for not found, for a whole cars are likely to be resolved, in the end for what, or in the diagnosis of the technology, and refinement in the diagnosis of sense, she met the technician could really do nothing.
Moderator: Wei now works only one.
guests : As Chery is concerned, in the country to find a good expert, this car is not the big failure in terms of that small problems Zuifan, the problem may come from various aspects, for example, I'm taking the car more, met with domestic and foreign cars, including no less than thousands of cars, often some cars may not meet the vehicle itself, the environment, just said, there is a problem of the road may be the problem of gasoline traffic problems, congestion, some users are not need to pick block, and some need to pick block, block on the feeling if you do not pick was particularly hit, the engine is off, power went out for a Heat of the previous transmission matches well, but the CVT if the match is not good, There may be momentary engine trouble codes to turn off the engine, and often get together for many reasons, saw the phenomenon may turn off the engine, gearbox problem may be.
Moderator: I think so much repair Miss Song times, and repeatedly 4S stores in this repair, and if one is responsible for the 4S shop technicians Ye Hao, Ye Hao maintenance supervisor, this car is best to do a comprehensive test or examine the vehicle can not be next day headache treatment head, feet hurt foot rule, I would like to 4S store service standards need to be further consideration, on the other hand I also hope that through the car show which broadcast in the arena, we will Miss Song This Vehicle Administration in the end, Miss Song I believe will definitely give a very satisfactory answer, many things are like this, you send us a complaint, repair fix it numerous times, we have a broadcast program, a reaction to the factory immediately repaired, it may The car let him catch up, but the possibility is a great attitude and level of responsibility.
guests: too many auto parts, no fault can not be completely, but how to solve this problem, because we often go abroad to participate in some auto show, Chery booth just to see when we are actually quite proud of, from the point of view of its static display than widen, the Tata car these engines a lot stronger, this situation is changing But we hope to change a little bit faster, can not make up for the interests of consumers, I want to improve their quality takes time, but can not sacrifice the interests of consumers, you still go to a pragmatic solution to this problem, find out the problems.
Moderator: Zhao Tiger program which I still remember that we have introduced a management seems to have such legislation, is in the same place, for example, if the same question repair repair a car if two people have the right to third-party repair the car, the money is dig the first two 4S shop.
guests: There is a 7-orders, request support for the third point, the cost to be incurred by the previous one, if the manufacturers do not find it, users can personally find, after completing a also, but there is an identified problem, very troublesome.
Moderator: I think that once this Bill is not tricky, with the specific implementation of which simply do not fly, you say this information asymmetry, I will not tell you a second repair and the first amendment is not a place, how can you know, I guess this regulation is a dead letter.
Guests: Beijing, including the establishment of the country is also the kind of accreditation bodies, expert groups and some by the combination of high-end equipment, it may not solve the problem you just mentioned, but the future can be achieved, because the expert user of the description and the construction process on their own after the next repair to be able to confirm process.
Moderator: something to look forward?
Guest: I estimate that within one to two years as part of the contents of this issue can be resolved.
Moderator: Anyway, some rules and regulations for such I hold pessimistic attitude, many times in the car section in the arena many times, some departments already have these provisions, but the rules and you find out the fact that it did not have any specific operational, so in the end is helpless and can only tell you with hope, ah, two years, we have to wait and see, so we are here today, the car arena also say goodbye to the. very grateful to our workers want to thank our Wei Zhang Zhao Tiger, if you want to listen again to see to this program you can visit the Sohu and Sina can be found, and we see tomorrow morning at ten o'clock.
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